Complaint Portal & Mobile App for Overseas Pakistanis

NITB Projects

Call Sarzameen Application aims for a fast reprisal of the concerns of Overseas Pakistani’s and their families.


Call Sarzameen has digitalized the entire process of complaints of overseas Pakistanis which reduces paperwork. The app is developed by the overseas ministry in association with the National Information Technology Board (NITB) in order to introduce e-governance for immediately resolving the issues in a timely manner. NITB takes pride in handling the support and development of this ultimate solution to ease the grievances of overseas Pakistanis. The app has already been downloaded more than 1000 times and is crash-proof due to prompt maintenance of NITB’s professionals.


Total number of registered complaints web portal and the mobile application 4096
Number of complaints Resolved 974
Complaint resolution in progress 1235
Number of cases pending 1887